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Information Manual

Information Manual

Hindustan Petroleum Corporation Limited is a Maharatna CPSU and (HPCL) is a Government Company within the meaning of Section 617 of the Companies Act 1956. It is registered with Corporate Identification Number (CIN): L23201MH1952GOI008858

The Registered Office of the Corporation is at Petroleum House, 17 Jamshedji Tata Road, Churchgate, Mumbai 400020.

HPCL is an amalgamation of the erstwhile foreign oil companies ESSO and Caltex, which were taken over by the Government of India in 1974 and 1976 respectively.

HPCL is a Central Public Sector Undertaking, with a subscribed capital of Rs. 339.33 Crores.

The shares are listed on BSE / NSE and are actively traded.

HPCL is one of the largest integrated Public Sector Undertaking, engaged in the business of refining Crude Oil and marketing of various petroleum products like Asphalt, Diesel, Kerosene, LPG, Lube Oils, Petrol, branded products like ATF (Aviation Turbine Fuel), Power, Turbojet, Naphtha, throughout India and at select foreign countries. Some of these products are exported to other countries.

HPCL owns and operates two refineries situated at Mumbai (West coast of India) and Visakhapatnam (East Coast of India)

HPCL has focused on its business throughout India by segmenting its business outlook into Retail(Petrol Pumps), LPG, Direct Sales (Industrial Customers) (Bulk Fuels supplies to industries, ships), Lubes, Aviation, Refineries etc, with support from the shared services like Company Secretary, Finance, Human Resources, Legal, Public Relations, etc.

HPCL has 7 Retail and 7 LPG Zonal offices at major Cities, in addition to 90 Regional Offices, 37 major Terminals / Installations / Tap Off Points and an elaborate Pan India Infrastructure network comprising Aviations Service Facilities (ASF), Auto LPG Pumps, CNG outlets, Depots, LPG Bottling Plants, LPG Import Facilities, Lube Blending Plants, Petrol Pumps, HP Gas LPG Distributors, SKO / LDO Distributors, Lube CFAs, etc.

HPCL is managed by a Board of Directors. The Board of Directors consists of a maximum of 15 Directors, including the Chairman & Managing Director. The Chairman & Managing Director is the head of the Corporation. The Board comprises of Wholetime Directors also called Functional Directors – Director (Marketing), Director (Refineries), Director (Human Resources), Director (Finance). In addition, part time Directors representing Government of India, through Ministry of Petroleum & Natural Gas, and part time Independent Directors, also called Maharatna Directors are on the Board. All these Directors are nominated by the Government of India.

The Board of Directors is assisted by Executive Directors, Chief General Managers and other Officers / employees in carrying out the day-to-day functions of the Corporation. Organisational Chart - (Click here)

The powers and duties of the officers and workmen of the Corporation are derived mainly from the provisions of the Company Act, 1956, the Memorandum and Articles of Association of the Corporation, and the various manuals specifying the area of operation of individuals, job description, terms and conditions of appointment, and the delegation of the authorities as specified.

HPCL is a commercial organization and the officers and workmen are appointed to carry out the business operations of the Corporation, in line with the objectives set forth in the Memorandum of the Association of the Corporation and the cocreated vision statement.

While discharging the assigned duties, all employees are required to comply with the applicable provisions of statutes and rules and regulations in force, including the manualised instructions.

Decision Making Process:

The apex level decision making authority is the Board of Directors of HPCL, except for matters which, as per the Companies Act, 1956 are to be decided by the shareholders in the Annual General Body Meeting. The Board has constituted several sub committees, such as Committee of Functional Directors (CFD), the Audit Committee, the Investment Committee, the HR Committee, the Investor Grievance Committee, etc. The meetings of these committees are convened on need and provision basis and the minutes of these meetings are placed for information of the Board. Majority of the members of the Committees except the CFD are independent Non-Executive of Government nominated directors with the whole time directors playing a facilitating role.

The Corporation has constituted an Executive Council comprising of C&MD, the Functional Directors and the Business Unit Heads. This Council discusses important issues concerning the organization, analyse the same and recommend the ‘way forward’ in respect of matters discussed. The emphasis laid by this council is on team approach, mutual support of functions and joint deliberations on issues which has enhanced further the decision making process. It has thus facilitated an integrated thinking process and an aligned approach across the Corporation for achieving the Corporate Vision.

Exercise of Authority:

The Corporation has a well-documented Chart of Accounts, Empowerment & Authority Manual, Purchase Manual, etc, facilitating the decision-making process at various levels within the organization.

Empowerment & Authority Manual:

EAM, as it is called, lays down the authorities that can be exercised at various levels, i.e. the Board, Committee of Functional Directors, the Executive Committee, the Contracts Committee, the Bids Committee, and also the senior individual positions, etc. for different activities of the Corporation. The manual is divided into segments representing different functions like Sales, Crude & Shipping, Capital Projects, Operations & Distribution, Finance, HR, etc., and provides for a decision-making process through various committees as above, represented by inter-functional groups including Finance. This ensures a transparent and streamlined decision-making process adhering to the laid down systems and procedures and thereby leaving no room for arbitrariness.

The Committee of Functional Directors has delegated further authorities to various sub-committees within the organization, viz., Contracts Committee, Bids Committee, Credit Committee, etc.

Purchase Manual:

This manual lays down elaborate procedures to be followed while undertaking purchases and in finalization of contracts. It lays down, inter alia, the purchasing authorities at various levels, norms and process for procurement.

Procurement details, Tenders and Contracts:


Audit Report of RTI Information Manual:

Audit Report for the Year 2015-16 (1.5 MB)  PDF File

Audit Report 2018 (118 KB)  PDF File

Audit Report 2020 (1 MB)  PDF File

Audit Report 2022 (6 MB)  PDF File

CAG Paras Pertaining to HPCL:

Reports of CAG, pertaining to HPCL

The entire organizational functioning is basis the down delegation of authority at appropriate levels and measures to the individual officers. Several documented manualised instructions have been developed and approved by the Board of Directors, for the discharge of functions by the officers of the organization.

Further guidelines issued by the Government of India, through the applicable departments, and Central Vigilance Commission, Central Information Commission from time to time are also followed.

The guidelines issued by Central Vigilance Commission, SEBI, Stock Exchange listing agreements also aid in the discharge of the functions.

All Manuals, Records which are Required for Statutory Compliance under the Various Laws, Acts Governing the Functioning of HPCL

The various documents as detailed in Chapter V are function specific. The usage of certain manuals is restricted by the confidentiality clause and is not open for public scrutiny. The following manuals are restricted and are not open to the public scrutiny. Similar restriction is also applicable on the various contracts entered into by HPCL with their dealers / distributors / land lords in the course of furthering its business.

  • Dealership / Distributorship Agreements
  • Dealer / Distributor selection guidelines & related selection documents
  • Land Lease Agreements
  • Empowerment & Authority Manual
  • Operations Manual for individual operating units
  • Purchase Manual
  • Security Manual
  • Safety Manual
  • Various manuals related to employees conduct, compensation & benefits, performance management, etc.

Following manuals / contracts may be allowed for public scrutiny under the provisions of the RTI Act 2005, after applying the severability clause.

  • Dealer / Distributor selection guidelines & related selection documents
  • Licenses – Factory / Pollution Control Board, NHAI / Explosive
  • Purchase Orders / Contracts
  • Memorandum and Article of Association of HPCL
  • Transport Contracts for different operating units
  • Trade Marks / Registration

HPCL is a commercial organisation engaged in the refining of crude oil and marketing of finished products and allied products and does not have formal arrangement or committee wherein public can participate in formulating policies in the area of activity of HPCL.

However, HPCL do have mechanism of collecting feedback from customers / public for upgrading the service levels to improve the customer satisfaction.

HPCL at the apex level is controlled by its Board of Directors.

The Board has constituted several sub-committees, such as the Committee of Functional Directors (CFD), the Audit Committee, the Investment Committee, the HR Committee, the Investor Grievance Redressal Committee, Oil Price Risk Management Committee (OPRMC), Empowered Standing Committee (ESC) etc. The meetings of these committees are convened on need basis. Majority of the members of these committees except the CFD are Independent Non-Executive of Government nominated directors playing a significant facilitating role, along with the whole time directors of the Corporation.

The meetings / records / minutes of the above mentioned bodies are not open to the public. However important decisions taken regarding the corporation and/or its management are communicated to the statutory authorities as also to the public as required under of the applicable laws of the land.

HPCL has a total of 8,504 Employees as of March 2023. The break up is as under:

List of Senior Management Team (52 KB)  PDF File

Email Address for Correspondence:

Regarding Marketing Subjects: mktghqo(at)hpcl[dot]co[dot]in

Regarding All Other Subjects: corphqo(at)hpcl[dot]co[dot]in

Click on Complaints and Feedback to register complaints and feedback.

Remuneration to the officers is governed by the directives of the Department of Public Enterprises. The workmen compensation is through negotiations with the recognized unions. The monthly pay structure for officers and workmen, indicating the minimum and maximum of the pay scales are as under:

For detailed information, please see our Financial Performance

Please note that as per Union Budget circular for 2017-18 issued on 21st September 2016, Department of Economic Affairs (DEA), Ministry of Finance, Government of India has decided to do away with the practice of classifying expenditure as ‘Plan’ and Non-Plan’. Accordingly, figures from 2017-18 onwards will have the header as ‘Capital budget’ and not ‘Non plan Capital Budget’.

HPCL does not have any subsidy programmes.

HPCL does not give out any concessions, permits or grants any authorisations directly. However basis MOPNG guidelines, the details of HPGAS domestic consumers availing subsidised LPG, on All India basis, is made available here under HPGas Transparency Portal.

HPCL does not maintain any library / reading room for the use of public.

However, Information regarding HPCL and the business units is available to the public on this website ie. @ www.hindustanpetroleum.com

Please click links below:

CPIO- Retail RO Related to automobile fuels, AutoLPG, Vehicle Lubricants, Petrol Pumps, PDS (Subsidised) Kerosene, Dealer Selection for retail outlets

CPIO- LPG RO Related to HPGAS: Domestic, Industrial & Bulk LPG, Distributor Selection

CPIO- Direct Sales RO Related to Industrial/Bulk sales, Lubricants

CPIO- Zonal OfficesRelated to Zonal Operations

CPIO- HQO Non-Regional Office-Specific Queries, Refineries etc.

Appellate Authorities Appeals related to the replies of the above CPIOs

a. Citizen & Client Charter

b. Code of Conduct for Senior Management

c. Corporate Social Responsibility (CSR)

d. Dividend Information

e. LPG Frequently Asked Questions

f. Ongoing Projects

g. Promotion, Transfer and Grievance Redressal Policy (136 KB) PDF File

h. Transfer Orders (396 KB) PDF File

i. Publications: Annual Reports, Overview, HP News (for internal circulation only)

j. HP Retail Frequently Asked Questions

k. Status of RTI Applications and First Appeals (30.5 KB) PDF File

l. Procurement

m. Committee of CPIOs / Stakeholders

The Consultancy Committee of CPIOs / Stakeholders was formed on 14.08.2023 to identify frequently sought information under RTI and also for advice on suo-motu disclosure. Details of committee members are as below-

  • 1. Mr. Saroj Kumar Behera, General Manager – Corporate Affairs
  • 2. Mr. D Mukherjee, General Manager - Employee Relations and Additional Charge HR Legal Cell
  • 3. Mr. Shailesh Derhgawen, General Manager - Performance Management
  • 4. Mr. P U Rao, General Manager - RTI and PG
  • 5. Mr. Anurag Chouraisa, Head-Talent Acquisition
  • 6. Mr. B. Suresh, Deputy General Manager - LPG Sales and Planning
  • 7. Mr. Pratik Katware, Deputy General Manager - Training
  • 8. Mr. Prasad M. Pawar, Chief Manager - RTI
  • 9. Mr. Ankit Philip Waron Tirkey, Assistant Manager - Human Resources

n. Details of Training Conducted on RTI

Details of Training Conducted on RTI

Sr. No. Participants Location Date


Lubes & DS SBU Officers




All Officers




North Zone & North Central Zone Retail SBU Officers




South Central Zone LPG SBU Officers




North Zone LPG Officers




Indore LPG SBU Officers












All Officers




Industry Members








Retail SBU




All Officers




All Officers




North Zone Officers




North Central Zone Officers




South Zone Officers




Industry Members




East Zone Officers




West Zone Officers