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The Hindustan Petroleum Corporation Limited website includes information in different file formats as well as has incorporated different accessibility features to help users browse the website with ease. Help on viewing information in different file formats and accessing accessibility features is given below:
Hindustan Petroleum Corporation Limited shall endeavor to respond to complaints received through Toll-Free number/ Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, system breakdowns or in cases warranting investigation which may take longer to conclude, etc. In such case, interim reply would be sent.
Hindustan Petroleum Corporation Limited also has a Public Grievance Redressal (PGR) Mechanism in place, which can be viewed by clicking here
This website includes some content that are available in non-HTML format. They might not be visible properly if your browser does not have the required plug-ins to view the same.
For example, Acrobat Reader software is required to view Adobe Acrobat PDF files. If you do not have this software installed on your computer, you can download it for free.
Following table contains links to download plug-ins that are required to view information provided in alternate file format:
| Document Type | Download |
|---|---|
| PDF content | Adobe Acrobat Reader  |
| Word files |
Microsoft Office Compatibility Pack for Word
|
Use the accessibility options provided by this Web site to control the screen display. These options allow changing the text size and color scheme for clear visibility and better readability.
Changing the size of the text refers to making the text appearing smaller or bigger from its standard size. There are five options provided to you to set the size of the text that affect readability.
Following text size options are provided in the form of icons which are available on the top of each page:
Smaller text size: Allows to decrease the text size up to two levels 
Medium text size: Allows to set default text size 
Larger text size: Allows to increase the text size up to two levels Changing the contrast scheme refers to applying a suitable background and text color that ensures clear readability. The website includes two options to change the contrast scheme.
Following two options are provided in the form of icons which are available on the top of each page:
Note: Changing the color scheme does not affect the images on the screen