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Citizen / Client Charter

Citizen / Client Charter:

The Citizen / Client Charter (CCC) is a declaration that specifies the standards of service delivery that any organization subscribes to and the avenues for complaint resolution and other related information. Though not enforceable in a Court of Law, the Charter is intended to empower Citizens and Clients so that they are aware of expected standards of service and avail remedies in case of non-compliance

To facilitate ease of access and quick downloading, the Citizen / Client Charter of HPCL is divided into different sections. Please click on the specific link below to download the relevant section of the Citizen/ Client Charter.

Half Yearly CPGRAM Performance Reports

Click here to download the full version of the Citizen / Client Charter (4.5 MB)PDF File Opens in a new window