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Any Consumer, who wishes to register a complaint about any product or service against any LPG (HP GAS) Distributorship or any Retail Outlet (Petrol Pump), may click the appropriate image below and register the complaint on the online form. After submission, the status of the complaint can also be monitored by the consumer online.
A Complaint generally covers:
For Grievance / suggestion / appreciation / query pertaining to any of our Petrol Pumps across the country.
For Grievance / suggestion / appreciation / query pertaining to HP Gas, including cylinder delivery, LPG subsidy, etc.
In case of LPG Gas Leakage, please call 1906, a 24x7 LPG Emergency Helpline
For Grievance / Suggestion / Appreciation / Query Pertaining to Industry / Bulk Fuels / B2B purchases
For Grievance / suggestion / appreciation / query pertaining to HP Lubricants.
For Grievance/ Suggestions/ Appreciation/ Query pertaining to Domestic/ Commercial/ Industrial Piped Natural Gas (PNG) Customers.
Other topics including Refineries, Aviation, Investments, CSR, Careers, Press Relations & Corporate Communications, Exploration & Production, etc.
New Vendor Registration Queries
HPCL shall endeavor to respond to complaints received through Toll-Free number/ Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, system breakdowns or in cases warranting investigation which may take longer to conclude, etc. In such case, interim reply would be sent.