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Complaints and Feedback

Registering Complaints :

Any Consumer, who wishes to register a complaint about any product or service against any LPG (HP GAS) Distributorship or any Retail Outlet (Petrol Pump), may click the appropriate image below and register the complaint on the online form. After submission, the status of the complaint can also be monitored by the consumer online.

A Complaint generally covers:

  • Any unfair / restrictive trade practice adopted by any Dealer / Distributor
  • The Products / Services purchased have issues with Quality and / or Quality
  • Overcharging
  • Shortfall from commitments of HPCL Citizen Charter

Please Click on the appropriate image to register your Complaint:

HP Retail (Petrol Pump) Complaints

For Grievance / suggestion / appreciation / query pertaining to any of our Petrol Pumps across the country.

HP Gas (LPG) Complaints

For Grievance / suggestion / appreciation / query pertaining to HP Gas, including cylinder delivery, LPG subsidy, etc.

LPG Emergency Helpline

In case of LPG Gas Leakage, please call 1906, a 24x7 LPG Emergency Helpline

HP Direct Sales Complaints

For Grievance / Suggestion / Appreciation / Query Pertaining to Industry / Bulk Fuels / B2B purchases

HP Lubricants Complaints

For Grievance / suggestion / appreciation / query pertaining to HP Lubricants.

HP Careers

click here

HP City Gas Distribution (PNG - Piped Natural Gas) Complaints and Suggestion

For Grievance/ Suggestions/ Appreciation/ Query pertaining to Domestic/ Commercial/ Industrial Piped Natural Gas (PNG) Customers.

For Grievances and Complaints Regarding Corruption

For Website & Others

Other topics including Refineries, Aviation, Investments, CSR, Careers, Press Relations & Corporate Communications, Exploration & Production, etc.

Please Click on the appropriate image for

New Vendor Registration Queries

New Vendor Registration Queries

Business Opportunities

For queries related to new
Retail Outlets/LPG
Lubricants & Direct Sales
Advertisements, click here

Complaint Resolution Timeline

HPCL shall endeavor to respond to complaints received through Toll-Free number/ Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, system breakdowns or in cases warranting investigation which may take longer to conclude, etc. In such case, interim reply would be sent.

HPCL also has a Public Grievance Redressal (PGR) Mechanism in place, which can be viewed by clicking here