Department of Administrative reforms and Public Grievances, (DARPG), Govt of India, has issued the following clarification regarding what is considered a "Public Grievance".
"It is clarified that in the context of Public Grievances Public is a generic term used to indicate various types of Stakeholders, be they Ministries / Departments / Organizations providing service to or having interface with any other Ministry / Department / Organization or State Governments or a group of Individuals, Associations,Industrialists, Professionals, Non-Governmental Organizations or Members of the Public. Hence, grievances received from any of them would constitute Public Grievances"
HPCL has established a Public Grievance Redressal system wherein designated officers of the Corporation will be available every Friday between 4.00 PM to 5.00 PM at all major locations to hear & facilitate Redressal of Grievances of the Public, if any.
The public can contact the Public Grievance Redressal Officers at the Regional offices. Click on the links below to locate and contact / correspond with the Grievance Redressal Officer pertaining to your area.
Public, who experience any difficulty in contacting the concerned Public Grievance Officers can also contact Ms. Aruna Bhise, Chief Manager - Public Grievances and RTI at the following telephone nos. during office hours:
Tel No’s, 022-22872533, 022- 22863328
HPCL has provided a link to the Centralised Public Grievances Redress & Monitoring System (CPGRAMS), a web-enabled Grievance Redressal System of the Department of Administrative Reforms & Public Grievance (DARPG) to enable Public to submit their Grievance on the Portal. Grievances submitted on the CPGRAMS portal is forwarded by Ministry of Petroleum & Natural Gas (MOP&NG) to the Nodal officer for Public Grievances in HPCL for redressal.
Public may submit their grievance online on CPGRAMS portal by clicking on the link above and providing the requisite details.