HPCL Retail outlets provide outstanding Customer Care and Vehicle Care Services to esteemed customers. HPCL has tied up with reputed brands to provide a wide range of offerings under various categories.

Customer Care Conveniences :

• ATMs: All major nationalized banks in the Public sector and Private sector have set up their ATMs at HPCL Retail outlets. This is a major customer convenience available at the retail outlets.
• Insurance: HPCL has tied up with Bajaj Allianz Insurance to provide the basket of Insurance services to the customers at select outlets. Also, promotion of insurance activities is done as part of the ground promotion activities at HPCL Retail outlets by ICICI Lombard Insurance, Exide Life Insurance, Reliance Securities etc.
• Food Courts: All major brands of food courts, restaurants and takeaway food counters like McDonald, Subway, Dominos, Café Coffee Day, Nirula’s, Baskin Robbins, Amul, Kamat etc. have been set up at select HPCL retail outlets. Also, Dhabas and Restaurants have been set up at most of the retail outlets on the highways for highway travellers.
• Convenience Stores: Various Convenience stores like Crossword, General stores, Medical stores, book shops, cycle stores, Electronics stores etc. have been set up at select HPCL Retail outlets.
• Courier Counters: Courier Counters of DHL have been set up at select retail outlets.

Vehicle Care Conveniences :

• Vehicle Care Centers: Vehicle servicing and repairs facilities have been provided at HPCL Retail Outlets. Car wash and bike wash facilities available at select retail outlets. Lube change kiosks have been set up at the majority of the outlets.
• PUC: PUC facility has been set up at select retail outlets for testing vehicles and providing PUC certificates.
• Tyres: HPCL has tied up with major brands of tyres like JK Tyres and MRF for making available tyres for customer vehicles. Also, multi-brand tyre shops have been set up at some outlets. Wheel alignment and wheel balancing facilities have been set up at select retail outlets. Tyre puncture shops have been set up at some retail outlets.
• Batteries and Accessories: HPCL has tied up with Exide Batteries for making available batteries at select retail outlets. Also, Car accessory shops have been set up at some of the retail outlets.
• Nitrogen facility: Nitrogen facility has been provided at retail outlets.
• Performance Enhancing Additives : HPCL launched the engine performance enhancing additives “poWer Petrol Plus” and “Turbojet Diesel Plus” and marketing the same from retail outlet network across the country. The features of these additives are,

poWer Petrol Plus :

• Improves Fuel Economy,
• Enhances Engine Life,
• Improves Drivability,
• Protects against Harmful Deposits,
• Removes Deposits and Keeps Fuel Injectors, Intake Valves, Combustion Chambers Clean,
• Reduces Emissions

Turbojet Diesel Plus :

• Improves Fuel Economy,
• Increases Acceleration,
• Restores Lost Power and Performance,
• Extends the life of Fuel Injection System,
• Helps Prevent Unscheduled Maintenance,
• Reduces Pollution


• DEF: HPCL launched the environment-friendly Diesel Exhaust Fluid named “HP DEF” and made it available at HPCL retail outlets. This is used to convert the harmful Nox in the exhaust gases to Nitrogen and water and required for Diesel vehicles with SCR engines.

Other activities :

• Hoardings: HPCL Retail outlets have Hoardings installed at vantage points with good visibility. Apart from the display of HPCL own messages, these hoardings are also available for commercial utilization of Corporates, Media agencies and Advertising firms for the display of promos of their clients.
• Ground Promotion: HPCL Retail outlets provide an excellent opportunity for Corporates to the promotion of their products in view of the large size of the retail outlet network across the country. The outlets have very good footfalls throughout the day. Various products like Credit Cards, Insurance, Car display, Bikes display etc. are being promoted through these ground promotion activities.