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HP Anytime

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HP Anytime HP Anytime, a 24x7 IVRS based refill booking system, is a customer-centric initiative launched by HPCL in the interest of all HPGAS customers. Through this system, a HPGAS customer can call a Single Number across the State to book refills. The Customer would instantly get a real time booking number from IVRS. This system replaces the current practice of manual booking by the showroom staff.

All the refill bookings made through HP Anytime are captured in a central server and the data is then transferred to the PC’s of respective HPGAS distributors automatically. For those customers who prefer to book personally at the HPGAS distributorship, fixed phones are provided at all Agencies to connect with IVRS.

HP Anytime enables HPGAS customers to book refills and obtain confirmation round-the-clock seamlessly without any difficulty such as engaged telephones, restricted working hours, manual errors, etc. The IVRS numbers are as follows:

HP Anytime Contact Numbers
States / Areas Phone Number
Andhra Pradesh 96660 23456
Assam 90850 23456
Bihar & Jharkhand 95071 23456
Delhi & NCR 99909 23456
Gujarat 98244 23456
Haryana 98129 23456
Himachal Pradesh 98820 23456
Jammu & Kashmir 90860 23456
Kerala 99610 23456
Karnataka 99640 23456
Maharashtra & Goa 88888 23456
Madhya Pradesh & Chhattisgarh 96690 23456
Odisha 90909 23456
Punjab 98556 23456
Rajasthan 78910 23456
Tamil Nadu 90922 23456
Puducherry 90922 23456
Uttar Pradesh 98896 23456
Uttar Pradesh (W) 81919 23456
West Bengal 90888 23456

The customers can register their landline / mobile numbers as personal numbers on IVRS to facilitate auto-identification of the customer when he/she calls up next time. HP Anytime also sends 3 SMS alerts to customers on the status of refill supplies:

  • Refill booking number and date of pending orders
  • Cash memo number & date
  • Delivery confirmation of refills

It is proposed to extend HP Anytime to cover all HPGAS customers in other States/Cities in phases.

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