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Right to Information Act 2005

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Information Manual

(Pursuant to Section 4(1)(b) of the RTI Act 2005)

  1. Particulars of Organization, its functions and Duties
  2. Powers and Duties of Officers & Workmen
  3. Procedures followed in the Decision Making Process, including channels of supervision and accountability
  4. The Norms set for discharge of functions
  5. The Rules, Regulations, Instructions, Manuals & Records held by the Company or under its control or used by its employees for discharge of functions
  6. Statement of Categories of Documents that are held by the company or under its control
  7. Particulars of arrangement for consultation with the members of the public in relation to the formulation of policy or implementation thereof
  8. Statement on the Board & Sub Committees of the Board and Other Committees
  9. Directory of Officers and Workmen
  10. Statement of Monthly Remuneration of Officers and Workmen including the System of Compensation
  11. Budget Allocation and Expenditure
  12. Manner of execution of Subsidy Programmes, including the Amounts allocated and the details of beneficiaries of such programmes
  13. Particulars of recipients of Concessions, Permits or Authorisations granted by it
  14. Details of information available or held in electronic form
  15. Particulars of Facilities available to Citizens for obtaining information
  16. Names and Designations and other particulars of Central Public Information Officers and Appellate Authorities

Chapter I: Particulars of Organization, its functions and Duties

Hindustan Petroleum Corporation Limited (HPCL) is a Government Company within the meaning of Section 617 of the Companies Act 1956. It is registered with Corporate Identification Number (CIN): L23201MH1952GOI008858

The Registered Office of the Corporation is at Petroleum House, 17 Jamshedji Tata Road, Churchgate, Mumbai 400020.

HPCL is an amalgamation of the erstwhile foreign oil companies ESSO and Caltex, which were taken over by the Government of India in 1974 and 1976 respectively.

HPCL is a Central Public Sector Undertaking, with a subscribed capital of Rs. 339.33 Crores. The President of India is presently holding 51.01 % of the paid share capital, the remaining shares being held by various Financial Institutions, FIIs, Banks, Mutual Funds, NRIs and general public including employees of the Corporation.

The shares are listed on BSE / NSE and are actively traded.

HPCL is one of the largest integrated Public Sector Undertaking, engaged in the business of refining Crude Oil and marketing of various petroleum products like Petrol, Diesel, LPG, Kersoene, Lube Oils, Asphalt, branded products like Power, Turbojet, naphtha, ATF (Aviation Turbine Fuel) throughout India and at select foreign countries. Some of these products are exported to other countries.

HPCL owns and operates two refineries situated at Mumbai and Visakhapatnam.

HPCL has focused on its business throughout India by segmenting its business outlook into Retail(Petrol Pumps), LPG, Industries & Commercial (Bulk Fuels supplies to industries, ships), Lubes, Aviation, Refineries etc, with support from the shared services like Finance, Company Secretary, Human Resources, Public Relations, Legal etc.

HPCL has 7 Retail and 6 LPG Zonal offices at major Cities, in addition to 90 Regional Offices, 37 major Terminals / Installations / Tap Off Points and an elaborate Pan India Infrastructure network comprising Lube Blending Plants, Depots, LPG Bottling Plants, LPG Import Facilities, Petrol Pumps, CNG outlets, Auto LPG Pumps, HP Gas LPG Distributors, SKO / LDO Distributors, Lube CFAs, Aviations Service Facilities (ASF) etc.

HPCL is managed by a Board of Directors. The Board of Directors consists of a maximum of 15 Directors, incuding the Chairman & Managing Director. The Chairman and Managing Director is the head of the Corporation. The Board comprises of Wholetime Directors also called Functional Directors – Director Marketing, Director Refineries, Director Human Resources, Director Finance. In addition, part time Directors representing Government of India, through Ministry of Petroleum & Natural Gas, and part time Independent Directors, also called Navratna Directors are on the Board. All these Directors are nominated by the Government of India.

The Board of Directors is assisted by Executive Directors, General Managers and other Officers / employees in carrying out the day-to-day functions of the Corporation. View Organisational ChartPDF File Opens in a new window.

Chapter II: Powers and Duties of Officers & Workmen

The power and duties of the officers and workmen of the Corporation are derived mainly from the provisions of the Company Act 1956, the Memorandum & Articles of Association of the Corporation, and the various manuals specifying the area of operation of individuals, basis the job description, terms and conditions of appointment, and the delegation of the authorities as specified.

HPCL is a commercial organization and the officers and workmen are appointed to carry out the business operations of the Corporation, in line with the objectives set forth in the Memorandum of the Association of the Corporation and the cocreated vision statement.

While discharging the assigned duties, all employees are required to comply with the applicable provisions of statutes and rules and regulations in force, including the manualised instructions.

Chapter III: Procedures followed in the decision making process, including channels of supervision and accountability

Decision Making Process:

The apex level decision making authority is the Board of Directors of HPCL, except for matters which, as per the Companies Act 1956 are to be decided by the shareholders in the Annual General Body Meeting. The Board has constituted several sub committees, such as Committee of Functional Directors (CFD), the Audit Committee, the Investment Committee, the HR Committee, the Investor Grievance Committee, etc. The meetings of these committees are convened on need basis and the minutes of these meetings are placed for information of the Board. Majority of the members of the Committees except the CFD are independent Non-Executive of Government nominated directors with the whole time directors playing a facilitating role.

The Corporation has constituted an Executive Council comprising of C&MD, the Functional Directors and the Business Unit Heads. This Council discusses important issues concerning the organization, analyse the same and recommend the ‘way forward’ in respect of matters discussed. The emphasis laid by this council is on team approach, mutual support of functions and joint deliberations on issues which has enhanced further the decision making process. It has thus facilitated an integrated thinking process and an aligned approach across the Corporation for achieving the Corporate Vision.

Exercise of Authority:

The Corporation has well documented Limits of Authority Manual, Purchase Manual, Chart of Accounts, etc, facilitating the decision making process at various levels within the organization.

Limits of Authority Manual:

LAM, as it is called, lays down the authorities that can be exercised at various levels, i.e. the Board, Committee of Functional Directors, the Executive Committee, the Contracts Committee, the Bids Committee and also the senior individual positions, etc. for different activities of the Corporation. The manual is divided into segments representing different functions like Sales, Crude & Shipping, Capital Projects, Operations & Distribution, Finance, HR etc., and provides for a decision making process through various committees as above, represented by inter-functional groups including Finance. This ensures a transparent and streamlined decision making process adhering to the laid down systems and procedures and thereby leaving no room for arbitrariness.

The Committee of Functional Directors has delegated further powers to various sub-committees within the organization, viz., Contracts Committee, Bids Committee, Credit Committee etc.

Purchase Manual:

This manual lays down elaborate procedures to be followed while undertaking purchases and in finalization of contracts. It lays down, inter alia, the purchasing authorities at various levels, norms and process for procurement.

Procurement details, Tenders and contracts:

Procurement details of HPCL, Tenders and Contracts

Audit Report of RTI Information Manual:

Audit Report for the Year 2015-16 (1.5 Mb) PDF File Opens in a new window

CAG Paras pertaining to HPCL:

Reports of CAG, pertaining to HPCL

Chapter IV: The norms set for discharge of functions

The entire organizational functioning is basis the down delegation of authority at appropriate levels and measures to the individual officers. Several documented manualised instructions have been developed and approved by the Board of Directors, for the discharge of functions by the officers of the organization.

Further guidelines issued by the Government of India, through the applicable departments, and Central Vigilance Commission, Central Information Commission from time to time are also followed.

The guidelines issued by SEBI, Central Vigilance Commission, Stock Exchange listing agreements also aid in the discharge of the functions.

Chapter V: The Rules, Regulations, Instructions, Manuals and Records held by the Corporation under its control or used by its employees for discharge of functions

All manuals, records which are required for statutory compliance under the various laws, Acts governing the functioning of HPCL

Chapter VI: Statement of Categories of Documents that are held by the Corporation or under its control

The various documents as detailed in Chapter V are function specific. The usage of certain manuals is restricted by the confidentiality clause and is not open for public scrutiny. The following manuals are restricted and are not open to the public scrutiny. Similar restriction is also applicable on the various contracts entered into by HPCL with their dealers / distributors / land lords in the course of furthering its business.

  • Limits of Authority Manual
  • Purchase Manual
  • Security Manual
  • Safety Manual
  • Operations Manual for individual operating units
  • Land Lease Agreements
  • Dealership / Distributorship Agreements
  • Dealer / Distributor selection guidelines & related selection documents
  • Various manuals related to employees conduct, compensation & benefits, performance management etc.

Following manuals / contracts may be allowed for public scrutiny under the provisions of the RTI Act, after applying the severability clause.

  • Memorandum and Article of Association of HPCL
  • Transport Contracts for different operating units
  • Purchase Orders / Contracts
  • Licenses – Factory / Pollution Control Board, NHAI / Explosive
  • Dealer / Distributor selection guidelines & related selection documents
  • Trade Marks / Registration

Chapter VII: Particulars of arrangement for consultation with the members of the public in relation to the formulation of policy or implementation thereof

HPCL is a commercial organisation engaged in the refining of crude oil and marketing of finished products and allied products and does not have formal arrangement or committee wherein public can attend to formulate policies in the area of activity of HPCL.

However, HPCL do have mechanism of collecting feedback from customers / public for upgrading the service levels to improve the customer satisfaction.

Chapter VIII : Statement of the Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advise, and as to whether meeting of those boards, councils, committees and other bodies are open to the public or the minutes of such meetings are accessible for public

HPCL at the apex level is controlled by its Board of Directors.

The Board has constituted several sub-committees, such as the Committee of Functional Directors (CFD), the Audit Committee, the Investment Committee, the HR Committee, the Investor Grievance Redressal Committee, Oil Price Risk Management Committee (OPRMC), Empowered Standing Committee (ESC) etc. The meetings of these committees are convened on need basis. Majority of the members of these committees except the CFD are Independent Non-Executive of Government nominated directors playing a significant facilitating role, along with the whole time directors of the Corporation.

The meetings / records / minutes of the above mentioned bodies are not open to the public. However important decisions taken regarding the corporation and/or its management are communicated to the statutory authorities as also to the public as required under of the applicable laws of the land.

Chapter IX: Directory of Officers and Workmen

HPCL has a total of 10634 employees as of 31.03.2015. The break up is as under:

Group Total # of employees # of Women employees % of Women employees
A 5396 512 9.49
B Nil Nil Nil
C 5208 365 7.01
D 30 - -
Total 10634 877 8.25
Note: HPCL has no posts classified under group “B”, as entry in non management grades has been reclassified in group “C” effective 01 January 1994

List of Senior Executives

Email address for Correspondence:

Regarding Marketing subjects: mktghqo(at)hpcl[dot]co[dot]in

Regarding all other subjects: corphqo(at)hpcl[dot]co[dot]in

Click on Complaints and Feedback to register complaints and feedback.


Chapter X: Statement of monthly remuneration of employees and workmen including system of compensation.

Remuneration to the officers is governed by the directives of the Department of Public Enterprises. The workmen compensation is through negotiations with the recognized unions. The monthly pay structure for officers and workmen, indicating the minimum and maximum of the pay scales are as under:

Management Employees
Salary Grade Basic Minimum Basic Maximum DA Pattern
A 24900 50500 Industrial DA pattern.
B 29100 54500
C 32900 58000
D 36600 62000
E 43200 66000
F 51300 73000
G 51300 73000
H 51300 73000
I 62000 80000
Marketing – Non Management Employees (effective 1st Oct. 2008)
Salary Grade Basic Minimum Basic Maximum DA Pattern
M 00 10380 15000 Industrial DA pattern
M 01 12370 20410
M 02 12510 22470
M 03 12550 26310
M 04 12610 27150
M 05 12670 29380
M 06 12870 31250
M 07 13110 32850
M 08 13500 37630
M 09 13610 39300
M 10 13920 40680
M 11 14470 48600
Visakha Refinery – Non Management Employees – (effective 1st July 2007)
Salary Grade Basic Minimum Basic Maximum DA Pattern
RW 0 8000 14000 Industrial DA pattern
RW 1 10000 20000
RW 2 11000 22000
RW 3 12800 28000
RW 4 13000 33000
RW 5 13300 38000
RW 6 13500 45000
Mumbai Refinery – Non Management Employees (effective 1st Oct. 2008)
Salary Grade Basic Minimum Basic Maximum DA Pattern
R 00 10380 15000 Industrial DA pattern
R 01 12370 20410
R 02 12510 22470
R 03 12610 27150
R 04 12670 29380
R 05 12870 31250
R 06 13110 33500
R 07 13800 38000
R 08 13910 40000
R 09 14120 41500
R 10 14470 48600

Chapter XI: Budget Allocation and expenditure:

For detailed information, please see our Annual Reports

Non Plan Capital Budget for 2015-16 – Amount in Crores
Location / Facility For New Projects For Ongoing Projects Total Expenditure
Mumbai Refinery 135 78 213
Visakha Refinery 124 39 163
Marketing Total (excluding LPG Cylinders, Valves, Regulators (CVR)) 934 1002 1936
LPG CVR(Gross) 700 327 1027
Corporate 124 112 236

Non Plan Capital Budget for 2014-15 – Amount in Crores
Location / Facility For New Projects For Ongoing Projects Total Expenditure
Mumbai Refinery 51 129 180
Visakha Refinery 34 84 118
Marketing Total (excluding LPG Cylinders, Valves, Regulators (CVR)) 1518 943 2461
LPG CVR(Gross) 948 134 1082
Corporate 114 112 226

Non Plan Capital Budget for 2013-14 – Amount in Crores
Location / Facility For New Projects For Ongoing Projects Total Expenditure
Mumbai Refinery 100 101 201
Visakha Refinery 66 33 99
Marketing Total (excluding LPG Cylinders, Valves, Regulators (CVR)) 664 1361 1726
LPG CVR(Gross) 357 350 707
Corporate 86 104 190

Non Plan Capital Budget for 2012-13 – Amount in Crores
Location / Facility For New Projects For Ongoing Projects Total Expenditure
Mumbai Refinery 14 217 231
Visakha Refinery 11 69 80
Marketing Total (excluding LPG Cylinders, Valves, Regulators (CVR)) 679 1397 2076
LPG CVR(Gross) 142 289 431
Corporate 41 114 155

Non Plan Capital Budget for 2011-12 – Amount in Crores
Location / Facility For New Projects For Ongoing Projects Total Expenditure
Mumbai Refinery 20 173 193
Visakha Refinery 47 74 121
Marketing-excluding LPG Cylinders 1052 1003 2055
Corporate 124 131 254
LPG CVR 1144 0 1144

Chapter XII : Manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes

HPCL does not have any subsidy programmes for the public

Chapter XIII : Particulars of recipients of concessions, permits or authorisations granted by it

HPCL does not give out any concessions, permits or grants any authorisations directly. However basis MOPNG guidelines, the details of HPGAS domestic consumers availing subsidised LPG, on All India basis, is made available here under HPGas Transparency Portal. External Website that opens in a new window

Chapter XIV: Details in respect of information available to or held by in electronic form

The following information, which have been reduced to electronic form are available at www.hindustanpetroleum.com

Chapter XV : Particulars of facilities available to citizens for obtaining information including the working hours of a library or reading room, it maintained for public use

HPCL does not maintain any library / reading room for the use of public.

However, Information regarding HPCL and the business units is available to the public on this website ie. @ www.hindustanpetroleum.com


Chapter XVI: Names and Designations and other particulars of Central Public Information Officers and Appellate Authorities

CPIO- Retail RO Related to automobile fuels, AutoLPG, Vehicle Lubricants, Petrol Pumps, PDS (Subsidised) Kerosene, Dealer Selection for retail outlets

CPIO- LPG RO Related to HPGAS: Domestic, Industrial & Bulk LPG, Distributor Selection

CPIO- Direct Sales RO Related to Industrial/Bulk sales, Lubricants

CPIO- Zonal Operations Related to Zonal Operations and Terminals

CPIO- HQO Non-Regional Office-Specific Queries, Refineries etc.

Appellate Authorities Appeals related to the replies of the above CPIOs

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